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Third Party: Anthropic → Claude API (api.anthropic.com) - Operational
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This incident has been resolved. We are implementing long term remediations.
We are continuing to monitor recovery. Performance has recovered to baseline.
We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering.
All impacted services have now fully recovered.
We have applied the mitigation and are monitoring the recovery.
We are investigating the issue for the listed services.
We have identified that users are experiencing elevated errors for the impacted services.
We are working on implementing a mitigation.
We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation.
We have identified that some users are experiencing elevated 431 errors for the impacted services.
We have seen recovery on Codex, but there is continued low level impact on other services. We're continuing to work on mitigation.
This incident has been resolved by Slack.
Slack is having an outage, so messages are not being routed to Serval. Latest status is available here: https://slack-status.com/
Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
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May 2026 to Jul 2026
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