tag:legacystatus.serval.com,2005:/history Serval Status - Incident history 2026-10-10T20:26:15.920+00:00 Serval tag:legacystatus.serval.com,2005:Incident/cmv2ugzqo008j1ms78iig28m1 2026-10-10T20:26:15.920+00:00 2026-10-10T20:26:15.920+00:00 Status page migration complete Type: Incident

Oct 10, 20:26:15 GMT+0
Resolved - We’ve migrated to a new status page provider. Please visit <https://status.serval.com> and select “Subscribe to updates” to receive future status updates..

]]> tag:legacystatus.serval.com,2005:Incident/cmuwuzjj83un90rrtmykykd4w 2026-10-06T15:45:31.905+00:00 2026-10-06T20:11:27.000+00:00 Errors processing large PDFs in the Responses API Type: Incident

Duration: 11 days, 1 hour and 55 minutes

Affected Components: Third Party: OpenAI → APIs → Responses

Oct 6, 20:11:27 GMT+0
Resolved - All impacted services have now fully recovered..

Oct 6, 16:39:48 GMT+0
Identified - We are implementing the mitigation..

Oct 6, 15:45:31 GMT+0
Investigating - We are investigating the issue for the listed services..

]]> tag:legacystatus.serval.com,2005:Incident/cmuod7bhg034t0rpkus6idp0r 2026-09-30T17:05:46.207+00:00 2026-09-30T20:35:46.000+00:00 Elevated latency for some API requests Type: Incident

Duration: 8 days and 18 hours

Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses

Sep 30, 20:35:46 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 30, 18:21:53 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 30, 17:51:40 GMT+0
Identified - We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts..

Sep 30, 17:13:13 GMT+0
Identified - We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation..

Sep 30, 17:05:46 GMT+0
Identified - We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation..

]]> tag:legacystatus.serval.com,2005:Incident/cmumzdc7dfhcz0krvitid6nzw 2026-09-29T17:52:52.793+00:00 2026-10-06T08:26:10.000+00:00 Elevated errors across ChatGPT, Codex, and the API including the Agents API Type: Incident

Duration: 13 days, 9 hours and 9 minutes

Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses

Oct 6, 08:26:10 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 29, 23:14:02 GMT+0
Resolved - The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days..

Sep 29, 22:47:10 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 22:03:22 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 21:09:11 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 19:39:36 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 29, 19:08:39 GMT+0
Investigating - We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

Sep 29, 18:24:17 GMT+0
Investigating - We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..

Sep 29, 18:09:42 GMT+0
Resolved - .

]]> tag:legacystatus.serval.com,2005:Incident/cmumxsu2q08kz1bobb5q9k5g0 2026-09-29T16:00:23.331+00:00 2026-09-29T18:10:40.829+00:00 Workflow runs failing to start, Degraded Catalyst performance Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: Workflows, Third Party: Anthropic → Claude API (api.anthropic.com)

Sep 29, 18:10:40 GMT+0
Resolved - We implemented a fix and are currently monitoring the result..

Sep 29, 16:00:23 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmu8oz8xc0eta1dmrqpqxou97 2026-09-19T17:59:23.564+00:00 2026-09-19T18:56:29.786+00:00 Email delivery issues Type: Incident

Duration: 57 minutes

Affected Components: Application

Sep 19, 18:56:29 GMT+0
Resolved - This was resolved by a rate limit increase..

Sep 19, 17:59:23 GMT+0
Investigating - We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP..

]]> tag:legacystatus.serval.com,2005:Incident/cmu7kjsx30knx0wpc8sgysh68 2026-09-18T23:07:39.483+00:00 2026-09-18T23:35:05.163+00:00 SSO Login Issues Type: Incident

Duration: 27 minutes

Affected Components: Login

Sep 18, 23:35:05 GMT+0
Resolved - This issue is resolved. WorkOS has recovered from their API errors..

Sep 18, 23:07:39 GMT+0
Investigating - We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See <https://status.workos.com/>.

]]> tag:legacystatus.serval.com,2005:Incident/cmu7f419v0j811fpcftr6cubq 2026-09-18T20:35:25.460+00:00 2026-09-18T22:16:23.606+00:00 Issues with Email Intake Type: Incident

Duration: 1 hour and 41 minutes

Affected Components: Application

Sep 18, 22:16:23 GMT+0
Resolved - This incident has been resolved..

Sep 18, 21:33:52 GMT+0
Monitoring - We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS)..

Sep 18, 21:10:26 GMT+0
Monitoring - This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. ![](https://res.cloudinary.com/sup/image/upload/v1789765787/wyaame8pdepbrorggz7q.png).

Sep 18, 20:36:20 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 18, 20:35:25 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmu61rkq584ko0rmh7ckuc5eu 2026-09-17T21:29:35.568+00:00 2026-09-17T21:50:36.000+00:00 We are seeing elevated error rates across API models Type: Incident

Duration: 21 hours

Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses

Sep 17, 21:50:36 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 17, 21:20:00 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 17, 20:20:00 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

]]> tag:legacystatus.serval.com,2005:Incident/cmu4oky9y02xb0wo93j06j390 2026-09-16T22:37:12.903+00:00 2026-09-16T23:37:44.734+00:00 Tickets Failing to Create Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Application

Sep 16, 23:37:44 GMT+0
Resolved - This incident has been resolved..

Sep 16, 23:06:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 16, 22:37:12 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmu0vwrsu096q0wl02xpl2z4s 2026-09-14T06:51:17.002+00:00 2026-09-14T07:29:46.254+00:00 Degraded performance of the help agent Type: Incident

Duration: 38 minutes

Affected Components: Application

Sep 14, 07:29:46 GMT+0
Resolved - This incident has been resolved..

Sep 14, 07:28:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 14, 07:08:39 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 14, 06:51:17 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmtwqotgj0pnn0rl9x318tu4g 2026-09-11T09:08:15.860+00:00 2026-09-11T11:21:43.000+00:00 Elevated errors for GPT-5.6 Sol on the API Type: Incident

Duration: 5 days, 13 hours and 28 minutes

Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses

Sep 11, 11:21:43 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 11, 10:09:47 GMT+0
Monitoring - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery.

Sep 11, 09:08:15 GMT+0
Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..

]]> tag:legacystatus.serval.com,2005:Incident/cmtt63rgy0cnc13mr1di1c89k 2026-09-08T21:14:29.792+00:00 2026-09-08T21:51:47.968+00:00 Increased Latency across Slack, Teams and Workflow Runs Type: Incident

Duration: 37 minutes

Affected Components: Application, Workflows

Sep 8, 21:51:47 GMT+0
Resolved - This incident has been resolved..

Sep 8, 21:39:42 GMT+0
Monitoring - Latency is recovering after working through a backlog of events. We're monitoring..

Sep 8, 21:19:55 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 8, 21:14:29 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmtpidxca0hun1bn3w80zi9fu 2026-09-06T06:30:08.846+00:00 2026-09-06T07:21:00.000+00:00 Slow responses from help agent Type: Incident

Duration: 45 minutes

Affected Components: Workflows

Sep 6, 07:21:00 GMT+0
Resolved - This incident has been resolved..

Sep 6, 06:30:08 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmtndlbww00he0wo0gwi4tdb9 2026-09-04T19:57:29.879+00:00 2026-09-04T20:27:49.099+00:00 Issues with help agent responses and running workflows Type: Incident

Duration: 30 minutes

Affected Components: Application, Workflows

Sep 4, 20:27:49 GMT+0
Resolved - This incident has been mitigated. We are working to implement long-term preventative fixes..

Sep 4, 20:18:03 GMT+0
Monitoring - We are observing a return to normal behavior and are continuing to monitor recovery..

Sep 4, 20:13:51 GMT+0
Monitoring - We implemented a fix and are currently monitoring recovery..

Sep 4, 20:11:35 GMT+0
Identified - We have identified a root cause and are implementing a fix..

Sep 4, 19:57:29 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmtlejznp06yk1mph1ywqwohz 2026-09-03T10:30:00.000+00:00 2026-09-03T11:00:00.000+00:00 Degraded performance with help agent Type: Incident

Duration: 30 minutes

Affected Components: Application

Sep 3, 11:00:00 GMT+0
Resolved - We identified and addressed a period of increased load that impacted workflow runs from approximately 01:40 to 03:40 AM PT. We are implementing longer term fixes for this class of issue. This incident has been resolved..

Sep 3, 10:30:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmtlehkrf0bp31nqtkfqz98ek 2026-09-03T10:30:00.000+00:00 2026-09-03T11:03:16.166+00:00 Degraded performance with help agent Type: Incident

Duration: 33 minutes

Affected Components: Application

Sep 3, 11:03:16 GMT+0
Resolved - We have observed performance returning to normal baseline. We are implementing longer term fixes to address this class of performance degradation. This incident has been resolved..

Sep 3, 10:30:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmthtf9n38eu20kpw9nkx45e5 2026-08-31T22:27:56.967+00:00 2026-09-01T19:05:46.393+00:00 Elevated latency in the Responses API Type: Incident

Duration: 20 days, 13 hours and 49 minutes

Affected Components: Third Party: OpenAI → APIs → Responses

Sep 1, 19:05:46 GMT+0
Resolved - All impacted services have now fully recovered..

Sep 1, 18:09:31 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Sep 1, 17:36:17 GMT+0
Identified - We are implementing the mitigation..

Sep 1, 15:15:09 GMT+0
Identified - We have identified elevated latencies impacting Responses API on the US endpoint..

Sep 1, 01:46:22 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Aug 31, 23:13:46 GMT+0
Monitoring - We have applied a mitigation and are monitoring recovery..

Aug 31, 22:27:56 GMT+0
Identified - We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation..

]]> tag:legacystatus.serval.com,2005:Incident/cmthhrvz305im1bmvmk3g77z2 2026-08-31T17:07:57.241+00:00 2026-09-01T02:43:51.870+00:00 Third Party: OpenAI provider outage Type: Incident

Duration: 9 hours and 36 minutes

Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses

Sep 1, 02:43:51 GMT+0
Resolved - We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline..

Aug 31, 22:51:45 GMT+0
Monitoring - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API incident response and recovery. Follow OpenAI's status updates here: <https://status.openai.com/incidents/01M1CYZDD84XD0H56XNEV2PT98>.

Aug 31, 21:34:40 GMT+0
Monitoring - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API recovery..

Aug 31, 20:16:08 GMT+0
Monitoring - We are continuing to observe issues with OpenAI API responsiveness, so will maintain failover to Anthropic models and continue monitoring..

Aug 31, 19:43:53 GMT+0
Monitoring - We are recording improved API responsiveness from OpenAI and are evaluating a progressive rollback to normal operations..

Aug 31, 19:17:54 GMT+0
Monitoring - We have completed failing remaining inference activity to Anthropic and are continuing to monitor OpenAI endpoints for recovery. .

Aug 31, 18:58:57 GMT+0
Monitoring - We are continuing to failover to Anthropic and are implementing other mitigations..

Aug 31, 18:26:11 GMT+0
Monitoring - We are continuing to failover to Anthropic models for remaining affected agent behaviors and monitoring rollout..

Aug 31, 17:45:26 GMT+0
Monitoring - We are continuing to observe inconsistent response latencies with OpenAI endpoints. We are deploying a mitigation to failover all remaining affected model usages to Anthropic..

Aug 31, 17:32:44 GMT+0
Monitoring - We are seeing consistent availability from the OpenAI endpoint, but performance remains degraded. We are continuing to monitor the situation..

Aug 31, 17:21:42 GMT+0
Investigating - We are continuing to see fluctuating availability and response times from OpenAI across multiple model classes. We are continuing to investigate and implement mitigations..

Aug 31, 17:14:47 GMT+0
Investigating - We are currently investigating this issue with OpenAI. We are seeing some inconsistent response times from OpenAI..

Aug 31, 17:07:57 GMT+0
Investigating - We are currently experiencing elevated error rates and API hangs communicating with OpenAI. We are investigating the issue..

]]> tag:legacystatus.serval.com,2005:Incident/cmt7y7bo70d3s0knht4w3i5yr 2026-08-25T00:50:09.534+00:00 2026-08-25T01:31:34.688+00:00 Issues creating tickets and AI responses in Serval Type: Incident

Duration: 41 minutes

Affected Components: Application

Aug 25, 01:31:34 GMT+0
Resolved - This incident has been resolved..

Aug 25, 01:09:41 GMT+0
Monitoring - We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery..

Aug 25, 00:54:01 GMT+0
Identified - We have identified a root cause and are now implementing a fix..

Aug 25, 00:50:09 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmt1dm7e90b7i0kmelh25qxjb 2026-08-20T10:27:14.684+00:00 2026-08-20T11:24:56.229+00:00 Intermittent connectivity issues with EU1 shard Type: Incident

Duration: 58 minutes

Affected Components: Application

Aug 20, 11:24:56 GMT+0
Resolved - This incident has been resolved..

Aug 20, 11:02:46 GMT+0
Monitoring - We have deployed a fix and are monitoring for service recovery and stability..

Aug 20, 10:27:14 GMT+0
Identified - We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix..

]]> tag:legacystatus.serval.com,2005:Incident/cmsilk68x09560kpq7g1ghx3q 2026-08-07T05:30:52.787+00:00 2026-08-07T08:41:04.449+00:00 Issues accessing Serval Type: Incident

Duration: 3 hours and 10 minutes

Affected Components: Application, Workflows

Aug 7, 08:41:04 GMT+0
Resolved - This incident has been resolved..

Aug 7, 08:01:17 GMT+0
Monitoring - We have implemented mitigations for issues impacting availability and are monitoring recovery..

Aug 7, 07:48:33 GMT+0
Identified - We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available..

Aug 7, 07:04:14 GMT+0
Monitoring - We have deployed the fix and are monitoring service recovery..

Aug 7, 06:15:00 GMT+0
Identified - We are deploying the fix and monitoring the result..

Aug 7, 05:45:00 GMT+0
Identified - We have identified the root cause of the availability issue and are implementing a fix..

Aug 7, 05:30:52 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cms7uyibc070a0knzpxfopics 2026-07-30T18:39:37.058+00:00 2026-07-30T19:28:02.886+00:00 Issues loading tickets Type: Incident

Duration: 48 minutes

Affected Components: Application

Jul 30, 19:28:02 GMT+0
Resolved - This incident has been resolved. We are implementing long term remediations..

Jul 30, 19:07:11 GMT+0
Monitoring - We are continuing to monitor recovery. Performance has recovered to baseline..

Jul 30, 18:55:01 GMT+0
Monitoring - We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering..

Jul 30, 18:45:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 30, 18:39:37 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:legacystatus.serval.com,2005:Incident/cmthhbdo109y91ao11d4flm7d 2026-07-29T00:55:27.831+00:00 2026-07-29T02:20:19.587+00:00 Elevated error rates with the invalid_prompt error code Type: Incident

Duration: 3 days, 12 hours and 51 minutes

Affected Components: Third Party: OpenAI → APIs → Chat Completions

Jul 29, 02:20:19 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 29, 01:39:33 GMT+0
Monitoring - We have applied the mitigation and are monitoring the recovery..

Jul 29, 00:55:27 GMT+0
Investigating - We are investigating the issue for the listed services..

]]> tag:legacystatus.serval.com,2005:Incident/cmthhbdn109y81ao1nfostsom 2026-07-27T18:06:39.536+00:00 2026-07-27T17:30:00.000+00:00 We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini Type: Incident

Duration: -1 days, -12 hours and -39 minutes

Affected Components: Third Party: OpenAI → APIs → Chat Completions

Jul 27, 17:30:00 GMT+0
Resolved - All impacted services have now fully recovered..

Jul 27, 15:30:00 GMT+0
Investigating - We are investigating the issue for the listed services..

]]>