Serval - Errors processing large PDFs in the Responses API – Incident details

All systems operational

Errors processing large PDFs in the Responses API

Resolved
Degraded performance
Started 4 days agoLasted 4 hours 25 minutes

Affected

Third Party: OpenAI

Degraded performance from 3:45 PM to 8:11 PM

Third Party: OpenAI → APIs → Responses

Degraded performance from 3:45 PM to 8:11 PM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Identified
    UTC
    Identified

    We are implementing the mitigation.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.